Terms of service
GENERAL INFORMATION
Welcome to MUSE OFFICIAL! The terms “we”, “us”, and “our” refer to MUSE OFFICIAL. MUSE OFFICIAL operates this store and website, including all related information, content, features, tools, products, and services to provide you, the customer, with a curated shopping experience (the “Services”). MUSE OFFICIAL uses Shopify technology to provide the Services. The following terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when using the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranties, disclaimers, and limitations of liability. By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy (available on our website). If you do not agree with these Terms of Service or the Privacy Policy, you must not use or access our Services.
SECTION 1 - ACCESS AND ACCOUNT
By accepting these Terms of Service, you represent that you are at least the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use the Services on devices that you own, purchase, or manage.
To use the Services, including accessing or browsing our online stores or purchasing any products or services we offer, you may be required to provide certain information such as your email address, billing, payment, and shipping details. You represent and warrant that all information you provide is accurate, current, and complete, and that you have all necessary rights to provide such information.
You are solely responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer, sell, assign, or license your account to any other person.
SECTION 2 - OUR PRODUCTS
We have made every effort to display our products and services as accurately as possible in our online store. However, please note that colors or product appearance may differ depending on your device and its settings.
We do not guarantee that the appearance or quality of any product or service you purchase will meet your expectations or match how it is displayed online. All product descriptions may be modified at any time without prior notice at our sole discretion.
We reserve the right to discontinue any product at any time and to limit quantities offered to any person, geographic region, or jurisdiction.
SECTION 3 - ORDERS
By placing an order, you are making an offer to purchase. MUSE OFFICIAL reserves the right to accept or reject any order at its sole discretion. Your order will not be accepted until MUSE OFFICIAL confirms acceptance.
We must receive and process your payment before accepting your order. You should review your orders carefully before completing your purchase, as cancellation requests may not be possible after acceptance.
If we do not accept, modify, or cancel an order, we will attempt to notify you via the email address, billing address, or phone number provided at the time of purchase.
Returns or exchanges are only allowed in accordance with our Refund Policy. You represent that your purchase is for personal or household use and not for resale or commercial export.
SECTION 4 - PRICES AND BILLING
Prices, discounts, and promotions are subject to change without notice. The price charged will be the one in effect at the time the order is placed and will be indicated in the order confirmation email.
Unless otherwise stated, prices include applicable taxes but may not include shipping, handling, customs duties, or import charges.
Prices may differ between online stores, physical stores, or third-party platforms. Promotional offers may have separate terms that override these Terms in case of conflict.
You agree to provide current, complete, and accurate purchase, payment, and account information, and to promptly update your information as necessary.
You represent and warrant that:
(i) your payment information is true and complete,
(ii) you are authorized to use the payment method,
(iii) charges will be honored by your provider, and
(iv) you will pay all charges incurred, including shipping and applicable taxes.
SECTION 5 - SHIPPING AND DELIVERY
We are not responsible for delays in shipping or delivery. All delivery times are estimates only and are not guaranteed.
We are not liable for delays caused by carriers, customs, or events beyond our control. Once products are handed over to the carrier, ownership and risk transfer to you.
SECTION 6 - INTELLECTUAL PROPERTY
All content within the Services (including trademarks, text, images, videos, etc.) is the property of MUSE OFFICIAL or its licensors and is protected by intellectual property laws.
You may only use the Services for personal, non-commercial purposes. Unauthorized use may violate applicable laws.
SECTION 7 - OPTIONAL TOOLS
We may provide access to third-party tools “as is” and “as available” without warranties or control. Your use of such tools is at your own risk.
SECTION 8 - THIRD-PARTY LINKS
The Services may include links to third-party websites. We are not responsible for their content or accuracy. Accessing them is at your own risk.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
MUSE OFFICIAL uses Shopify technology, but all transactions are between you and MUSE OFFICIAL. Shopify is not responsible for any issues arising from purchases.
SECTION 10 - PRIVACY POLICY
Your personal data is governed by our Privacy Policy and, in some cases, Shopify’s Privacy Policy. By using the Services, you acknowledge this.
SECTION 11 - COMMENTS
Any content you submit grants us a perpetual, worldwide, royalty-free license to use it. You confirm that you have the rights to your content and that it complies with these Terms.
SECTION 12 - ERRORS
We reserve the right to correct errors, update information, or cancel orders at any time without notice.
SECTION 13 - PROHIBITED USES
You may only use the Services for lawful purposes. Prohibited uses include illegal activities, fraud, harassment, misuse of data, or interference with the Services. Violations may result in account termination.
SECTION 14 - AGENTS
Automated tools (“Agents”) must identify themselves and comply with all requirements. Unauthorized use may be restricted.
SECTION 15 - TERMINATION
We may terminate access at any time. Certain provisions will survive termination.
SECTION 16 - DISCLAIMER OF WARRANTIES
The Services are provided “as is” and “as available” without warranties of any kind. We do not guarantee uninterrupted or error-free use.
SECTION 17 - LIMITATION OF LIABILITY
To the maximum extent permitted by law, MUSE OFFICIAL shall not be liable for any damages arising from your use of the Services.
SECTION 18 - INDEMNIFICATION
You agree to indemnify and hold harmless MUSE OFFICIAL and its partners from any claims resulting from your breach of these Terms or misuse of the Services.
SECTION 19 - SEVERABILITY
If any provision is deemed invalid, the remaining provisions will remain in effect.
SECTION 20 - WAIVER; ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and us. Failure to enforce any provision does not constitute a waiver.
SECTION 21 - ASSIGNMENT
You may not transfer your rights under these Terms. We may assign them without notice.
SECTION 22 - GOVERNING LAW
These Terms are governed by Spanish law, and disputes will be handled in Spanish courts.
SECTION 23 - HEADINGS
Headings are for convenience only and do not affect interpretation.
SECTION 24 - CHANGES TO TERMS
We may update these Terms at any time. Continued use of the Services constitutes acceptance of changes.
SECTION 25 - CONTACT INFORMATION
Questions about these Terms should be sent to:
info@museofficial.es
Contact details:
MUSE FASHION & HEALTH SL
Paraje El Badén, 44, 03300 Orihuela (Alicante), Spain
+34 655 25 11 89
Commercial Registry No.: Volume [ADD VOLUME], Page [ADD PAGE], Sheet [ADD SHEET], Entry 1
Tax ID (NIF): B23965106