Privacy policy

Last updated: March 8, 2026

MUSE OFFICIAL operates this store and website, including all related information, content, features, tools, products, and services to provide you, the customer, with a curated shopping experience (the “Services”). MUSE OFFICIAL uses Shopify technology to provide the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction through the Services, or otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used, and disclosed as described herein.

Personal Information We Collect or Process

When we use the term “personal information,” we refer to any data that identifies you or can reasonably be linked to you or another individual. Personal information does not include anonymized or de-identified data that cannot identify you or reasonably be linked to you. Depending on how you interact with the Services, where you live, and what applicable law allows or requires, we may collect or process the following categories of personal information — including inferences drawn from such data:

Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including credit card numbers, debit card numbers, financial account details, payment card information, transaction details, payment method, payment confirmation, and other payment-related information.
Account information including your username, password, security questions, preferences, and settings.
Transaction information including items you view, add to your cart, save to your wishlist, purchase, return, exchange, or cancel, as well as your past transactions.
Communications with us including any information you provide when contacting us, for example when submitting a customer service request.
Device information including details about your device, browser, network connection, IP address, and other unique identifiers.
Usage information including information about how and when you interact with or navigate the Services.

Sources of Personal Information

We may collect personal information from the following sources:

Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide your information.
Automatically through the Services, including from your device when you use our products or services or visit our websites, as well as through cookies and similar technologies.
From our service providers, including when we engage them to enable certain technology or when they collect or process your personal information on our behalf.
From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

Providing, personalizing, and improving the Services. This includes fulfilling our contract with you, processing payments, managing orders, remembering your preferences, sending account-related notifications, handling purchases, returns, exchanges, creating and managing your account, arranging shipping, enabling reviews, and providing a personalized shopping experience (such as recommending products).
Marketing and advertising. Sending promotional communications via email, SMS, or postal mail, and displaying ads about products or services on our Services or other websites based on your activity.
Security and fraud prevention. Authenticating your account, ensuring secure transactions, detecting and preventing fraudulent or harmful activities, and protecting public safety. You are responsible for keeping your login credentials confidential.
Communicating with you. Providing customer support, responding to inquiries, and maintaining our business relationship.
Legal reasons. Complying with applicable laws, responding to legal requests, participating in legal proceedings, and enforcing our terms or policies.

How We Disclose Personal Information

We may disclose your personal information to third parties in certain circumstances, including:

With Shopify, service providers, and vendors who perform services on our behalf (such as IT management, payment processing, analytics, customer support, cloud storage, and shipping).
With marketing and business partners to provide advertising and marketing services.
When you direct, request, or consent to such disclosure (e.g., social media integrations).
With our affiliates or within our corporate group.
In connection with legal obligations, business transactions (such as mergers), or to protect our rights and users.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information related to your use of the Services. Your data may be transferred to Shopify and third parties located in other countries. Shopify may also use your data to improve services and enable advanced features. In these cases, Shopify is responsible for processing your personal data. For more information, please refer to Shopify’s Consumer Privacy Policy or its privacy portal.

Third-Party Websites and Links

The Services may include links to third-party websites. We are not responsible for their privacy or security practices. Information shared on public or social platforms may be visible to others without restriction.

Children’s Data

The Services are not intended for children. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, please contact us to request deletion.

Security and Data Retention

No security system is completely secure. We recommend avoiding insecure channels when sending sensitive information. We retain your data only as long as necessary for providing Services, complying with legal obligations, and resolving disputes.

Your Rights and Choices

Depending on your location, you may have rights such as:

Access your personal data
Request deletion
Request correction
Data portability
Manage communication preferences

If you are in the UK or EEA, you may also have the right to object to or restrict processing and withdraw consent.

We may need to verify your identity before processing requests. You may also appoint an authorized representative.

Complaints

If you have concerns about how we handle your data, please contact us. You may also have the right to lodge a complaint with your local data protection authority.